Effective Date: December 8, 2025
Windows Pros LLC is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard the information you provide through our website, online forms, advertising platforms, and communication channels, including SMS.
By using our website or submitting your information, you agree to the practices described in this Privacy Policy.
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1. Information We Collect
We may collect the following types of personal information:
• Full name
• Phone number
• Email address
• Property details and service information submitted through our forms
• Any information you voluntarily provide through calls, SMS, emails, or lead forms
• Technical data such as IP address, device type, and browser information (collected automatically for security and performance)
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2. How We Use Your Information
We use your information to:
• Contact you regarding inspections, estimates, appointments, and services
• Send confirmations, reminders, follow-ups, and customer support updates
• Respond to requests submitted through our website, ads, or landing pages
• Improve our communication, services, and user experience
• Verify your identity when necessary
• Maintain internal records for service delivery and compliance
We do not use your personal information for automated decision-making or profiling.
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3. SMS Communication & Consent (A2P/10DLC Compliance)
By submitting your phone number through our website, lead forms, or Meta Lead Ads, you explicitly consent to receive SMS text messages from Windows Pros regarding:
• Scheduling
• Service updates
• Follow-ups
• Customer support
Message frequency may vary.
Message and data rates may apply.
You may opt-out at any time by replying STOP to any message.
For help, reply HELP.
We will never sell or share your phone number with third parties for marketing or advertising purposes.
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4. Sharing Your Information
We do not sell, rent, or trade your personal information.
We only share your information with trusted third-party service providers necessary for our business operations, such as:
• Scheduling and dispatching software
• Customer communication platforms (SMS/email providers compliant with A2P/10DLC)
• Hosting or website maintenance providers
These service providers are authorized to use your information only as necessary to provide services to us and are required to protect your data.
We may also disclose information when required by law, such as in response to subpoenas or legal processes.
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5. Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no data transmission or storage system is completely secure, and we cannot guarantee absolute security.
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6. Your Rights
Depending on your state of residence, you may have the right to:
• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt-out of receiving SMS and email communications
• Request details about how your information is used
To exercise your rights, contact us using the information below.
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7. Retention of Information
We retain your information only as long as necessary to provide services, comply with legal obligations, resolve disputes, or maintain business records.
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8. Links to Third-Party Websites
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.
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9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”
Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
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10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, contact us at:
Windows Pros LLC
Email: info@windowsprosllc.com
Phone: (281) 832-9982
Address: 1325 Main St STE #1504,KATY, TX 77494